To sign up at Mr Green, register on the website, enter your personal details, confirm you are 18 or over and complete an identity check. The steps above give the order. This page covers what sits behind each step and what to do if one of them stalls.
Before you start, have a photo ID to hand, such as a passport or a driving licence, and a recent document that shows your home address. If you plan to deposit straight away, make sure the debit card you will use is in your own name. Registration happens only on Mr Green's own site, which you can reach through visit Mr Green. This site has no sign-up form.
What happens behind the sign-up steps
Your details and the age check
Registration is for adults only: you must be 18 or over. The details you enter are the ones the identity check is run against, so type your full name, date of birth and address exactly as they appear on your documents. Nicknames, shortened first names and an old address are easy mistakes to avoid and can cause a mismatch later.
The identity check
Mr Green requires identity verification, and a UK-licensed operator must verify age and identity before a customer can deposit or play. In general terms, that means a photo ID and proof of address. The exact list of accepted documents is shown to you during the process, so follow that list rather than guessing. The verification guide goes through the documents and what to do if one is not accepted.
How long a check takes depends on how clear your documents are and whether your details match them. Do not plan your evening around a particular time. If you can, complete the check when you register rather than leaving it for later.
Payment methods in your own name
Payment methods in your own name
Choose a debit card that is registered in your own name. A card that belongs to someone else, even a partner or family member, will not match your account details and is likely to cause problems. The how to make a deposit guide explains how to pay in once your account is ready.
The welcome offer
The offer shown at the last step is a daily offer for existing players, not a welcome offer for new sign-ups. Its qualifying conditions are in the table above, and they set what you must do to qualify, so read them before you deposit. T&Cs apply.
What you can do on this page and what you cannot
This page explains the process. You cannot register, log in or pay here. Anything that asks for your password, card details or documents should be on Mr Green's own website or app, reached from its own address, not from a message or an unfamiliar link.
18+ · T&Cs apply
If sign-up does not go smoothly
You think you have registered before
Do not create a second account. Use the login guide and sign in to the one you have. If you cannot get in, use the account recovery route on Mr Green's login page, or ask support for help.
Your details are rejected or do not match
If the age or identity check cannot match what you entered to your documents, look for a typo first: a swapped digit in the date of birth, a misspelt surname, a flat number left out of the address. Correct what you can. If the details on your ID are out of date, for example after a house move or a name change, tell support before you try again, so the mismatch can be put right with the operator rather than repeated.
A document is rejected
The usual causes are an unclear photo, a cropped edge, glare over the text, an expired document or a proof of address that is too old or does not show your full name and address. Retake the photo in good light on a plain surface, with all four corners visible and every line readable. Upload the document type that was asked for. Do not edit or alter a document in any way. Do not use another person's documents.
The check is taking longer than you expected
The check is taking longer than you expected
Check that every document you were asked for has been uploaded, and that your registration details are complete. If the check still has not moved on after a reasonable wait, ask support where it stands. Do not register a second account to get around it.
A deposit does not go through
Check the debit card details and the available balance, and confirm the card is in your own name. If the details are right, your bank may need to authorise the payment. If it still fails, try a different debit card that is in your own name, or ask support. Do not keep retrying the same payment over and over.
When to contact support
Contact support when a check seems stuck, a document is rejected without a reason you can fix, or you cannot correct a detail yourself. Have your registered name and a clear description of the problem ready, and add screenshots of any error message if you can. The channels and hours are on the contact page.
Keeping your account secure from day one
Enter your password only on Mr Green's own website or app. Use a password you do not use anywhere else, and do not save it on a shared device. Treat a message that asks you to "confirm" your login or card details with suspicion, and go to the site yourself instead of following the link.
Keep your documents safe too. Do not send photos of your ID or card to anyone who contacts you out of the blue, and delete the photos from your phone once the check is complete if you do not need them.
You can check the licence entry for Mr Green on the Gambling Commission register. Compare the name and details with what you see at registration.
Set a deposit limit before you play, while you are still deciding how much gambling is worth to you as entertainment. The safer gambling page explains the tools, and GAMSTOP lets you self-exclude from UK-licensed online operators if you want a break.