Verifying your Mr Green account means confirming who you are before you can deposit, play or withdraw. The steps above take you through the process, from logging in to requesting a withdrawal. Following them in order saves you from checking the same screen twice.
Before you start, have the identity documents Mr Green asks for ready and check that they are clear and in date. Make sure the name on your account matches the name on your documents and on the payment methods you plan to use.
If you have not opened an account yet, read the sign-up guide first. The rest of this guide covers what the checks involve, what usually causes delays and how to keep your account under your own control.
What the checks cover and what can take time
A UK-licensed operator must verify age and identity before a customer can deposit or play. This applies to every account at Mr Green, so verification is the first thing to complete, not something you can leave until you want to withdraw.
The checks confirm that the account belongs to an adult and that the details you gave on sign-up match your documents. Any difference in name, date of birth or address is a reason for the check to take longer, so compare the details carefully before you upload anything.
Payment methods are part of the same picture. The name on a card, bank account or e-wallet should match the name on your Mr Green account. Use only methods that are in your own name, and check which options the cashier offers before you start, as explained in the deposits guide.
Documents differ in what they show, and the message in your account will tell you which ones are needed. Read it once before you upload, so you send the right file the first time instead of several partial ones.
Checks take the time they take. The speed depends on the documents you send, how clearly they show your details and whether the information matches across your account. Plan for a short wait, and do not assume a withdrawal will be processed on the same day you request it.
Withdrawals come last in the process. The steps above put confirmation before a withdrawal request, so a pending verification can hold up the money you want to take out. If you are planning a withdrawal, complete verification well before you need the funds, and read the withdrawals guide to see how the process works after confirmation.
Finally, the methods and documents you use shape how smooth the process feels. A document in your own name, a payment method you already use and a clear photo are the simplest combination to prepare before you start.
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Common problems and what to do
A document is rejected. Look at the reason shown in your account. The most common causes are a blurred or dark image, cropped edges, an expired document, or a name that does not match your account. Correct the problem, then upload the document again. Do not send the same file repeatedly, because it will be rejected for the same reason.
The name does not match. If the name on a document differs from the name on your Mr Green account, you need to resolve this before the check can be completed. Check your sign-up details first. If the difference comes from a spelling error or a change of name, contact Mr Green support and explain what happened, with the documents you have.
A payment does not go through. Check that the payment method is in your own name and that it is available in the cashier. Read the message the cashier shows you, because it usually explains what is missing. Avoid trying several methods one after another in a short time. Pick one, check the details and try again once.
A withdrawal takes longer than expected. Start by checking whether your verification is complete. If documents are still pending, the withdrawal cannot move forward until they are approved. If verification is complete and the withdrawal is still pending, check your account for any message that asks for more information.
You cannot log in. Check that you are on the Mr Green website or app and not on a copy of it. If you have forgotten your password, use the recovery option on the login page. Do not try repeated guesses, because this can lock you out of your account for longer.
When to contact support. Contact Mr Green support when a document has been rejected for a reason you cannot fix, when a payment or withdrawal has been pending with no explanation, or when you cannot access your account. Have your account details and the documents you are discussing ready, so the conversation moves faster. The contact page on this site lists where to start.
If a problem is not about verification, the FAQ covers the most common questions about accounts, payments and games.
Keeping your account safe and under your control
Enter your password only on the Mr Green website or app. Use the link on this site to reach the casino, visit Mr Green, and do not follow links in emails or messages that ask you to log in somewhere else. Keep your login details private and do not share them with anyone.
Keep your documents up to date. If a passport, driving licence or proof of address expires, replace it in your account before you need to deposit or withdraw. Keep clear copies in a safe place, so you can answer any future request quickly.
Upload documents only through the verification area of your Mr Green account. Do not send them by email or through a third party unless Mr Green asks you to do so in writing.
UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and GAMSTOP covers all UK-licensed online operators. Set a deposit limit before you start playing, so your spending stays within a budget you planned in advance. The safer gambling page on this site explains the tools in more detail.
Verification is not a test of how quickly you can finish. Take your time, read each message and check your details before you send anything. A careful upload is usually the fastest route to a confirmed account.